Customer Satisfaction

Pretty much nothing beats starting your day with an E mail like this in your In box

Hi Bill,

“A friend of mine, Liane Wright from Milford, New Hampshire (USA), toured Edinburgh with her family last summer and they had an absolutely fabulous time with you.

I was wondering if you might have room in your schedule for a group of three adults on the morning of May 18th for a half-day tour. We’ll be staying at the Howard for three nights starting on the 17th.

For two of us, it will be our first time in Scotland and we’re looking forward to learning more about its history and culture – I’ve always had a soft spot for the pipes .

Thanks,

Liz Karagosian”